Engineering Technology Analyst (Senior)


Location:  Hong Kong, Central

Salary:  HKD $30-40K

Company: Financial IT Services Provider

About the company


We are a regional, specialist technology services company, our offerings range from computing, networks and telecommunications to audio/visual and multimedia. We are looking to build upon our accomplishments since start-up in 2003 with innovative solutions and market leading best practices.

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Role responsibilities


As a Technology Analyst in the Ops/Engineering team, you are responsible for maintaining the server infrastructure within our environment and at client sites.  You are expected to keep your manager updated as to your progress and status, and you are expected to keep relevant clients updated as to their systems status.


You are also responsible for researching and evaluating new technologies under the guidance of the Chief Engineer, and for the deployment of internal and external infrastructure solutions.


Daily Responsibilities:


  • Resolve 3rd level support issues

  • Research new technologies and evaluate for adoption for internal and client use

  • Roll out systems internally and at clients on a project basis

  • Track and prioritise tasks

  • Keep the client updated regarding changes to their systems and project status

  • Keep your manager aware of the status of your current jobs

  • Promptly update job status in RT

  • Promptly update activity status in ATR

  • Escalate to your manager any support issues that:

    • may impact to users across an office

    • may impact to ability to execute DR plans

    • are taking an unexpectedly long time to resolve

    • are likely to impact key users

    • are recurring and may indicate an underlying infrastructure problem

  • Remain contactable via phone or Blackberry out of hours


Longer term responsibilities:


  • Develop an in-depth familiarity with the infrastructure at major client sites
  • Keep knowledge documented
  • Keeps technology skills current
  • Identify, suggest and implement ways to improve processes either internally or at client sites




To Apply


Email CV to

with role title in subject line.

2010 - present

2010 - present




  • Fluency in written and spoken English is mandatory.  Fluency in spoken Cantonese is an advantage.

  • Strong knowledge in Wintel server technology- e.g. Server 2008, Exchange, Blackberry, Active Directory, Citrix, Virtualisation platforms (VMWare/Xen)

  • Working familiarity with networking (Cisco/Juniper equipment), Voice systems (Avaya, Nortel, Cisco, Asterisk) or Linux is expected

  • Industry certifications would be an advantage (MCITP/MCSE, RedHat, VMWare)

  • 5+ years in technology.  At least 3 years of direct server support experience expected

  • Financial services IT experience would be an advantage but is not critical


  • Degree level in technology related discipline.