Absolute Technology 

About The Company

 

 

Technology (Infrastructure and Software) Consultancy

 

 

 

 

Role Description

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As part of the Network Maintenance Team, you are responsible for:

• To supervise support team for maintenance service with focus on varies networking solutions to the clients;

• To collaborate with vendor, internal team and business partners to provide daily support to clients;

• To prepare the overall work plan to ensure work is assigned and completed on time and within budget but not limited to inventory control;

• To oversee the maintenance team day-to-day operations, establish and maintain availability matrix and service procedures of Smartnet program and Partner Support;

• To organize and attend customer meeting to resolve the problem and configuration issues arisen from customer and vendor;

• To act as the escalation point when issues arise with vendor's resources / services and managing any dispute or conflict;

• To develop the team member to enhance their technical skills and non-technical side (e.g. communication skills, presentation skills…).

Skills and Qualifications

 

• Degree holder in Computer Science or discipline related to computing or information system;

• Minimum 5 years IT post qualification experience with knowledge on Cisco, IPT Telephony or Checkpoint Firewall, Watchguard etc;

• Experience in supervisory role is referred;

• Certification, CCVP, CCNP or CCIE in Voice and/ or Routing and Switching is preferred;

• Positive attitude, fast learning, energetic, able to perform in a challenging environment;

• Experience in solution provider / system integrator environment;

• Good command of spoken and written English, Chinese and Mandarin.

• Candidates with more experience will be considered as Technical Consulting Manager.

 

To Apply

 

Email CV to

with role title in subject line.

Download JD

 

 

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