Assistant Technical Consulting Manager / Senior Technical Consultant - Network Maintenance Team

 

Location:  Hong Kong, Kowloon

Salary:  HKD $30-45K per month

Company:  Technology (Infrastructure and Software) Consultancy

About The Company

 

 

Technology (Infrastructure and Software) Consultancy

 

 

 

 

Role Description

As part of the Network Maintenance Team, you are responsible for:

  • To supervise support team for maintenance service with focus on varies networking solutions to the clients;

  • To collaborate with vendor, internal team and business partners to provide daily support to clients;

  • To prepare the overall work plan to ensure work is assigned and completed on time and within budget but not limited to inventory control;

  • To oversee the maintenance team day-to-day operations, establish and maintain availability matrix and service procedures of Smartnet program and Partner Support;

  • To organize and attend customer meeting to resolve the problem and configuration issues arisen from customer and vendor;

  • To act as the escalation point when issues arise with vendor's resources / services and managing any dispute or conflict;

  • To develop the team member to enhance their technical skills and non-technical side (e.g. communication skills, presentation skills…).

2010 - present

2010 - present

Skills and Qualifications

 

  • Degree holder in Computer Science or discipline related to computing or information system;

  • Minimum 5 years IT post qualification experience with knowledge on Cisco, IPT Telephony or Checkpoint Firewall, Watchguard etc;

  • Experience in supervisory role is referred;

  • Certification, CCVP, CCNP or CCIE in Voice and/ or Routing and Switching is preferred;

  • Positive attitude, fast learning, energetic, able to perform in a challenging environment;

  • Experience in solution provider / system integrator environment;

  • Good command of spoken and written English, Chinese and Mandarin.

  • Candidates with more experience will be considered as Technical Consulting Manager.

 

To Apply

 

Email CV to

info@absolutetechnologyasia.com

with role title in subject line.

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