Technology Analyst Engineer
Location: Hong Kong, Central
Salary: HKD $15-25K
Company: Financial IT Services Provider
About the company
We are a regional, specialist technology services company, our offerings range from computing, networks and telecommunications to audio/visual and multimedia. We are looking to build upon our accomplishments since start-up in 2003 with innovative solutions and market leading best practices.
Role responsibilities
As a Technology Analyst in the Ops/Engineering team, you are responsible for maintaining the server infrastructure within our environAs a Technology Analyst in the CST team, you are responsible for maintaining and improving the technology environment at client sites, keeping the client informed of the state of their environments and for keeping your Team Leader accurately updated as to your status.
Daily Responsibilities:
-
Provide 1st and 2nd level support to clients in a friendly and helpful manner
-
Follow procedures and instructions from your Team Leader and from Helpdesk
-
Handle equipment deliveries and rack mount IT equipment
-
Keep your Team Leader and Helpdesk aware of the status of your current and outstanding tasks, escalating when tasks take longer than expected
-
Promptly update job status in RT
-
Promptly update activity status in ATR
-
Remain contactable via phone or Blackberry out of hours
Longer term responsibilities:
-
Continue to develop your technical troubleshooting skills
2010 - present
2010 - present
Requirements
-
Fluency in written and spoken English is mandatory. Fluency in spoken Cantonese or Japanese would be an advantage
-
Knowledge in Microsoft desktop or server platforms
-
Industry certifications would be an advantage (MCITP/MCSE)
-
2+ years in a technology support role
-
Trade floor or financial services IT experience would be an advantage but not critical
-
Degree level in technology related discipline.
To Apply
Email CV to
with role title in subject line.
Download JD