Engineer - Desktop & Servers


Location:  Hong Kong, Central

Salary:  HKD $13-22K

Company: Financial IT Services Provider

About the company


As a leading SME Financial Service integrator with offices in key locations, we provide support 24 hours a day, 7 days a week, through our dedicated Global Helpdesk. Our Follow the Sun model ensures we have senior engineers available at all times and in all of our locations.


Working as a Turnkey Solution Provider, we can manage all aspects of an office start up, including data, voice, and office fit out, allowing clients to focus on establishing their business without the strain of technology and vendor management.

We offer a wide range of Service Level Agreements with customisable support solutions based on clients' support needs. Regardless of the size of the client business, we offer the same level of service. Every client is assigned a dedicated Account Manager and with our team approach to support, from Network Design and Project Management through to on-site engineering, we have an extensive list of qualifications and experience across many platforms.


Role responsibilities



  • Perform onsite and remote support work on Windows and Apple desktops and devices for our Hong Kong and Asian based clients

  • Provide 1st/2nd line technical support and plan, co-ordinate and deliver on IT projects

  • Work closely with Matsco Solutions teams in London and the US offices

  • Provide technical training (when required) to client user groups.

  • Researching new technologies.



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To Apply


Email CV to

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2010 - present

2010 - present




  • IT industry experience preferred

  • Relevant qualifications, such as an MCSE, MCP, University degree etc. preferred

  • An interest in the banking or financial services sector preferred but not essential.

  • Have a broad technical knowledge base, which is tested via technical assessments during the recruitment process

  • Be proficient in both written and spoken English and Mandarin Chinese.

  • Preferred areas of expertise and interest:

    • TCP/IP

    • Network Topologies and complex routing

    • SQL server

    • Remote administration tools (PC Anywhere/Remote Desktop)

    • Windows 7 and 8 Desktop

    • Apple OSX and iOS Devices

    • Office 2007/2010/2013

    • Windows 2003 and 2008 Server basic administration

    • Exchange server 2007 and 2010 basic administration

    • Tape and Internet Backup Utilities

    • LAN Hardware

    • PC Hardware, Peripherals and Server Hardware

    • Blackberry and Smartphone Device Support

  • Strong analytical skills and enthusiasm to drive project results to client satisfaction

  • Excellent communications and interpersonal skills

  • Good analytical skills and able to work under pressure

  • Must be able to take initiative and have a  strong sense of responsibility

  • Ability to work both independently and in a team setting

  • Ability to multi-task, organise and prioritise work